Products and sizing
How do I choose a pair?
Compare each product’s description, materials, photos and available sizes. Styles vary, so check the details for the pair you’re considering. If you need help choosing, contact us.
How do I choose my size?
Check the size options and any sizing information on the product page before ordering. If a size label is unclear, please contact us with the product name and size you’re considering.
Shipping
Do you offer free shipping?
Free standard shipping is available on eligible orders of CAD $100 or more. Eligibility varies by destination and products; shipping options and any applicable costs are shown at checkout.
Where can I find processing and delivery information?
Please review our Shipping Policy. Delivery estimates vary by destination and carrier and are not guaranteed.
Returns
What is your return window?
We offer a 30-day return window, subject to the eligibility requirements in our Return & Refund Policy. Please contact us within 30 days of receiving your order. Items must be unused and in their original packaging. Shipping costs are non-refundable.
How do I request a return?
Contact us to request a return and review the official policy before sending items back.
Order tracking
How can I track my order?
Use our Track Your Order page. If you need help with a shipment, contact us.
Support
How can I get help?
Visit our Contact Us page for help with products, sizing, shipping or an order. For order questions, include your order number.